{"id":68094,"date":"2025-06-04T12:11:58","date_gmt":"2025-06-04T12:11:58","guid":{"rendered":"https:\/\/3dgence-fse-docker.devel8.wlc.team\/?post_type=support-item&#038;p=68094"},"modified":"2025-07-30T12:51:04","modified_gmt":"2025-07-30T12:51:04","slug":"double-p255","status":"publish","type":"support-item","link":"https:\/\/3dgence-druki.devel8.wlc.team\/en\/support\/double-p255\/","title":{"rendered":"Double P255"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull is-layout-constrained wp-container-core-group-is-layout-a7c31ef8 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"padding-top:1rem;padding-bottom:1rem;--nav-color:#000000;--nav-bg:#f1f1f1;--nav-color-active:#ffffff;--nav-bg-active:#b1e9b4;--nav-font-size:16px;--nav-vertical-padding:15px;--nav-horizontal-padding:25px\" class=\"wp-block-wlc-tabs-new wlc-tabs\"><div class=\"wlc-tabs__inner is-horizontal\"><div class=\"wlc-tabs__wrapper tabs-ref\"><ul class=\"wlc-tabs__nav\" role=\"tablist\"><li role=\"tab\" class=\"tab-item first-on-view \"><span><img decoding=\"async\" class=\"wp-image-68602\" style=\"width: NaNpx\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/manuals_ico_30px.svg\" alt=\"\"><span style=\"font-size: 1rem\">Manual<\/span><\/span><\/li><li role=\"tab\" class=\"tab-item first-on-view \"><span><img decoding=\"async\" class=\"wp-image-68592\" style=\"width: NaNpx\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/firmware_ico_30px.svg\" alt=\"\"><span style=\"font-size: 1rem\">Firmware<\/span><\/span><\/li><li role=\"tab\" class=\"tab-item first-on-view \"><span><img decoding=\"async\" class=\"wp-image-68607\" style=\"width: NaNpx\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/software_ico_30px.svg\" alt=\"\"><span style=\"font-size: 1rem\">Software<\/span><\/span><\/li><li role=\"tab\" class=\"tab-item first-on-view \"><span><img decoding=\"async\" class=\"wp-image-68612\" style=\"width: NaNpx\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/useful_terms_ico_30px.svg\" alt=\"\"><span style=\"font-size: 1rem\">Useful terms<\/span><\/span><\/li><li role=\"tab\" class=\"tab-item first-on-view \"><span><img decoding=\"async\" class=\"wp-image-68587\" style=\"width: NaNpx\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/faq_ico_30px.svg\" alt=\"\">FAQ<\/span><\/li><li role=\"tab\" class=\"tab-item first-on-view \"><span><img decoding=\"async\" class=\"wp-image-68597\" style=\"width: NaNpx\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/guarantee_ico_30px.svg\" alt=\"\">Guarantee terms and conditions<\/span><\/li><\/ul><\/div><div class=\"wlc-tabs__content\" role=\"tabpanel\">\n<div class=\"wp-block-wlc-tabs-new-item\">\n<div class=\"wp-block-group tab-item-container is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-cce91f4d-c0ed-477b-b5c0-48a1cf218aa1\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE_P255__eng__User_manual__11062021.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">3DGence DOUBLE P255 &#8211; User manual<\/a><a href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE_P255__eng__User_manual__11062021.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-cce91f4d-c0ed-477b-b5c0-48a1cf218aa1\">Download<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-7deb3674-ef44-4a1b-b5c5-4498ed2af895\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE_P255__eng__Maintenance_activities__06072021.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">3DGence DOUBLE P255 &#8211; Maintenance activities<\/a><a href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE_P255__eng__Maintenance_activities__06072021.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-7deb3674-ef44-4a1b-b5c5-4498ed2af895\">Download<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-976ccd40-fc80-4571-8d7d-7ce3d5a87845\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE_P255__eng__Calibration_XY_axes_manual__05092018.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">3DGence DOUBLE P255 &#8211; Calibration XY axes manual<\/a><a href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE_P255__eng__Calibration_XY_axes_manual__05092018.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-976ccd40-fc80-4571-8d7d-7ce3d5a87845\">Download<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-fb2cb096-553b-4bd0-a952-4a5c7236e3ec\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE_P255__eng__Enclosure_Assembly.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">3DGence DOUBLE P255 &#8211; Accessory &#8211; Enclosure assembly<\/a><a href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE_P255__eng__Enclosure_Assembly.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-fb2cb096-553b-4bd0-a952-4a5c7236e3ec\">Download<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wlc-tabs-new-item\">\n<div class=\"wp-block-group tab-item-container is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-c9f4b643-6054-454a-9446-8dac079393af\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE_P255__Firmware_1-2-1__04072019.zip.zip\">3DGence DOUBLE P255 \u2013 Firmware 1.2.1 (update 04.07.2019)<\/a><a href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE_P255__Firmware_1-2-1__04072019.zip.zip\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-c9f4b643-6054-454a-9446-8dac079393af\">Download<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-c11fdda1-533e-400f-9215-5ffd6a88433f\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE__Firmware_1-1-0__for_DOUBLE_printers_purchased_until_05092018__26072018.zip\">3DGence DOUBLE \u2013 Firmware 1.1.0. for DOUBLE printers purchased until 05.09.2018 &#8211; (update 26.07.2018)<\/a><a href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE__Firmware_1-1-0__for_DOUBLE_printers_purchased_until_05092018__26072018.zip\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-c11fdda1-533e-400f-9215-5ffd6a88433f\">Download<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wlc-tabs-new-item\">\n<div class=\"wp-block-group tab-item-container is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<p><strong>3DGENCE SLICER<\/strong><\/p>\n\n\n\n<div data-wp-context=\"{}\" data-wp-interactive=\"core\/query\" data-wp-key=\"2\" data-wp-router-region=\"query-2\" class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"guarantee-terms wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li data-wp-key=\"post-template-item-68631\" class=\"wp-block-post post-68631 software type-software status-publish hentry\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><DIV class=\"wp-block-button guarantee-terms__btn-name\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2024\/06\/3DGence__flyer_A4__INDUSTRY_F1000-specification___DE.pdf\">3DGence SLICER 4.0 (version 3.5.1) &#8211; system Windows<\/a><\/DIV>\n\n<DIV class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2024\/06\/3DGence__flyer_A4__INDUSTRY_F1000-specification___DE.pdf\">Download<\/a><\/DIV><\/div>\n\n<\/li><li data-wp-key=\"post-template-item-68630\" class=\"wp-block-post post-68630 software type-software status-publish hentry\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><DIV class=\"wp-block-button guarantee-terms__btn-name\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2024\/06\/3DGence__flyer_A4__INDUSTRY_F1000-specification___ENG___1.pdf\">3DGence SLICER 4.0 (version 3.5.1) &#8211; system MacOS<\/a><\/DIV>\n\n<DIV class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2024\/06\/3DGence__flyer_A4__INDUSTRY_F1000-specification___ENG___1.pdf\">Download<\/a><\/DIV><\/div>\n\n<\/li><li data-wp-key=\"post-template-item-68629\" class=\"wp-block-post post-68629 software type-software status-publish hentry\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><DIV class=\"wp-block-button guarantee-terms__btn-name\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2024\/06\/3DGence__flyer_A4__INDUSTRY_F1000-specification___ENG___1.pdf\">Guide for basic edition of material profiles in 3DGence Slicer (version 4.0)<\/a><\/DIV>\n\n<DIV class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2024\/06\/3DGence__flyer_A4__INDUSTRY_F1000-specification___ENG___1.pdf\">Download<\/a><\/DIV><\/div>\n\n<\/li><li data-wp-key=\"post-template-item-68620\" class=\"wp-block-post post-68620 software type-software status-publish hentry\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><DIV class=\"wp-block-button guarantee-terms__btn-name\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2024\/06\/3DGence__flyer_A4__INDUSTRY_F1000-specification___ENG___1.pdf\">Source code for 3DGence Slicer<\/a><\/DIV>\n\n<DIV class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2024\/06\/3DGence__flyer_A4__INDUSTRY_F1000-specification___ENG___1.pdf\">Download<\/a><\/DIV><\/div>\n\n<\/li><\/ul>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wlc-tabs-new-item\">\n<div class=\"wp-block-group tab-item-container is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div data-wp-context=\"{}\" data-wp-interactive=\"core\/query\" data-wp-key=\"0\" data-wp-router-region=\"query-0\" class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"useful-terms-template wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li data-wp-key=\"post-template-item-69920\" class=\"wp-block-post post-69920 useful-terms type-useful-terms status-publish hentry\">\n<h3 class=\"wp-block-post-title\">Warping<\/h3>\n\n<p>This is a negative phenomenon that occurs in FFF prints affecting mainly the materials with a high thermal shrinkage. It consists in tearing the most external print elements, most commonly the corners, from the printing bed. It is prevented by using a heated table and working chamber of the device.<\/p>\n<\/li><li data-wp-key=\"post-template-item-69918\" class=\"wp-block-post post-69918 useful-terms type-useful-terms status-publish hentry\">\n<h3 class=\"wp-block-post-title\">Support<\/h3>\n\n<p>This is a support added by a model designer or a slicing software (3DGence Slicer) in order to form a supporting frame for the parts of the model suspended in the air. A correctly made support is not a part of a model and can be easily removed once the printing is completed. 3DGence Slicer automatically generates supports. The support generated by 3DGence Slicer consists of two parts \u2013 a loose laid material and the so-called dense support layers, directly supporting the model itself.<\/p>\n<\/li><li data-wp-key=\"post-template-item-69917\" class=\"wp-block-post post-69917 useful-terms type-useful-terms status-publish hentry\">\n<h3 class=\"wp-block-post-title\">STL<\/h3>\n\n<p>Surface Tessellation Language \u2013 one of the basic formats of 3D files. It describes only the layout of triangle apexes that make up the solid and the orientation of normal for those triangles. It does not include any information on color, materials, textures or other graphical elements being part of other more extensive 3D file formats. Originally implemented by 3D Systems company for the use of stereographic printing.<\/p>\n<\/li><li data-wp-key=\"post-template-item-69915\" class=\"wp-block-post post-69915 useful-terms type-useful-terms status-publish hentry\">\n<h3 class=\"wp-block-post-title\">Slicing<\/h3>\n\n<p>The process aimed at generating paths and instructions for the printer (machine code, G-code) from a 3D model. At the level of slicer we can choose such settings as layer thickness, print speed, filling density, thickness of solid walls or nozzle and printing bed temperature. In addition, it is also possible to select the use and the density of supports and one of the few ways of improving the print adhesion to the bed (e.g. raft or brim). The 3DGence printers use the 3DGence Slicer program with predefined settings from various materials and resolutions. The final effect of slicer operation results in obtaining a machine code representing a specific 3D model in the form of G-code (g-code, *.GCODE) that is subject to interpretation by the printer electronics.<\/p>\n<\/li><li data-wp-key=\"post-template-item-69914\" class=\"wp-block-post post-69914 useful-terms type-useful-terms status-publish hentry\">\n<h3 class=\"wp-block-post-title\">Skirt<\/h3>\n\n<p>Additional material printed around the model at a distance of a few millimeters from it at the very beginning of the print. The Skirt does not make an integral part of a model. Its function is to initialize and stabilize the flow of plastics through the hotend. By observing the way the printer lays skirt on the table we can assess if the table is correctly leveled and if the print adheres to it.<\/p>\n<\/li><li data-wp-key=\"post-template-item-69912\" class=\"wp-block-post post-69912 useful-terms type-useful-terms status-publish hentry\">\n<h3 class=\"wp-block-post-title\">Raft<\/h3>\n\n<p>One of the methods of enhancing print adhesion to the working table. The raft is the base (bed) with a thickness of a few alternately applied layers that is generated by the slicer under the model. The raft is larger than model outline, which increases print adhesion to the table and prevents from thermal shrinkage effects (plastic to plastic connection). Another advantage of the raft is its capacity to smooth minor uneven areas of the working table. The raft makes it also easier to print models without a flat surface that could make a base. Brim and the raft should not be used simultaneously.<\/p>\n<\/li><li data-wp-key=\"post-template-item-69911\" class=\"wp-block-post post-69911 useful-terms type-useful-terms status-publish hentry\">\n<h3 class=\"wp-block-post-title\">PVA<\/h3>\n\n<p>Polyvinyl alcohol \u2013 a water soluble vinyl alcohol polymer. It is used to produce water-soluble filaments, perfectly suitable for printing support structures in dual-material printing. The model itself is printed with an insoluble plastic (the most commonly with PLA), which allows for its accurate cleaning in water bath. Using an ultrasound washer results in significant acceleration of the process.<\/p>\n<\/li><li data-wp-key=\"post-template-item-69909\" class=\"wp-block-post post-69909 useful-terms type-useful-terms status-publish hentry\">\n<h3 class=\"wp-block-post-title\">PLA<\/h3>\n\n<p>Polylactide \u2013 a lactic acid polymer \u2013 produced in industrial quantities with use of eco-friendly methods. The main sources for initial materials include grains, e.g. cornflour or bacterial cultures. This is a basic material for FFF technology 3D printing. Low costs, no thermal shrinkage, good adhesion to the bed and multiple filler and color variants make the PLA the most versatile and most commonly used filament. During printing it gives off a weak, neutral odor, does not emit harmful substances and is fully biodegradable. It is more fragile and susceptible to mechanical damage than ABS, that\u2019s why its use to manufacture the prototypes of mechanical devices is limited.<\/p>\n<\/li><li data-wp-key=\"post-template-item-69908\" class=\"wp-block-post post-69908 useful-terms type-useful-terms status-publish hentry\">\n<h3 class=\"wp-block-post-title\">Overhang<\/h3>\n\n<p>This is a shape of the part of a model with special significance from the point of FFF printing. An overhang can be found where a model plane forms an overhang over the working table or other model part. The 3DGence Slicer software identifies those areas and analyzes the overhang angle in relation to the working table. If the angle exceeds the value of limit angle predefined in the software, the 3DGence Slicer program automatically generates support structures for such a surface.<\/p>\n<\/li><li data-wp-key=\"post-template-item-69906\" class=\"wp-block-post post-69906 useful-terms type-useful-terms status-publish hentry\">\n<h3 class=\"wp-block-post-title\">OBJ<\/h3>\n\n<p>This is a popular format of 3D files. It may contain an additional MTL (Material Template Library) file irrelevant for FFF print, containing information on material libraries defined for the model. OBJ files apart from the geometry description, apex layout and normal orientations includes information on UV coordinates for textures. It is read by the 3DGence Slicer program.<\/p>\n<\/li><\/ul>\n\n<nav class=\"wp-block-query-pagination is-layout-flex wp-block-query-pagination-is-layout-flex\" aria-label=\"Pagination\">\n\n\n<div class=\"wp-block-query-pagination-numbers\"><span data-wp-key=\"index-0\" aria-current=\"page\" class=\"page-numbers current\">1<\/span>\n<a data-wp-key=\"index-1\" data-wp-on--click=\"core\/query::actions.navigate\" class=\"page-numbers\" href=\"?query-0-page=2\">2<\/a>\n<a data-wp-key=\"index-2\" data-wp-on--click=\"core\/query::actions.navigate\" class=\"page-numbers\" href=\"?query-0-page=3\">3<\/a><\/div>\n\n<a data-wp-key=\"query-pagination-next\" data-wp-on--click=\"core\/query::actions.navigate\" data-wp-on-async--mouseenter=\"core\/query::actions.prefetch\" data-wp-watch=\"core\/query::callbacks.prefetch\" href=\"\/en\/wp-json\/wp\/v2\/support-item\/68094?query-0-page=2\" class=\"wp-block-query-pagination-next\" aria-label=\"Next Page\"><span class='wp-block-query-pagination-next-arrow is-arrow-arrow' aria-hidden='true'>\u2192<\/span><\/a>\n<\/nav><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wlc-tabs-new-item\">\n<div class=\"wp-block-group tab-item-container is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\t\t<div class=\"accordion-support\">\n\t\t\t\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">Where is the serial number of the printer?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p>The printer&#8217;s serial number is on the sticker located on the back of the printer.<br>The serial number begins with the symbol: S\/N DOUB.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"600\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__Where_is_the_serial_number_of_the_printer__1350.jpg\" alt=\"\" class=\"wp-image-71416\" style=\"border-radius:10px;width:auto;height:300px\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__Where_is_the_serial_number_of_the_printer__1350.jpg 1000w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__Where_is_the_serial_number_of_the_printer__1350-300x180.jpg 300w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__Where_is_the_serial_number_of_the_printer__1350-768x461.jpg 768w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__Where_is_the_serial_number_of_the_printer__1350-69x41.jpg 69w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__Where_is_the_serial_number_of_the_printer__1350-621x373.jpg 621w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__Where_is_the_serial_number_of_the_printer__1350-672x403.jpg 672w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">How to turn on the printer for the first time?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p>efore first use the printer, read the quick start guide attached to the device. The quick start guide is also available here in the attachment.<\/p>\n\n\n\n<p>1. Open the box and remove the protective styrofoam with accessories box.<\/p>\n\n\n\n<p>2. Take the printer out of the box using the holders. Take off the plastic bag. Please retain all packaging for warranty purposes.<\/p>\n\n\n\n<p>3. Remove the filaments from under the heatbed and unscrew wing knobs on the sides.<\/p>\n\n\n\n<p>4. Remove the yellow shipping clips and the heatbed securing tapes. Make sure that nothing is left on the heatbed.<\/p>\n\n\n\n<p>5. Screw the spool holders to the printer sides.<\/p>\n\n\n\n<p>6. Attach the bowden tubes from filament sensors to the extruders.<br>To do this, on the filament sensors and on the extruders:<br>a) take out the collet clip (red colour in the \u201equick start guide\u201d),<br>b) push in the ring (yellow colour in the \u201equick start guide\u201d),<br>c) insert bowden tube (blue colour in the \u201equick start guide\u201d) in to the hole and place the collet clips (red colour in the \u201equick start guide\u201d).<\/p>\n\n\n\n<p>7. Plug the power cable to the printer and set the power switch to the &#8220;on&#8221; position.<\/p>\n\n\n\n<p>8. Follow the instructions on the display.<\/p>\n\n\n\n<p>9. Unpack the filaments and place them on the spool holder. Model material (PLA) on the left spool holder. Support material (BVOH) on the right spool holder. Load filaments by choosing from printer&#8217;s menu:&nbsp;<em>Materials&nbsp;\u2192 Load model material\/Load support material <\/em>and follow steps.<\/p>\n\n\n\n<p>10. Place SD cart in the slot. Print the prepared model from SD card by choosing the file from&nbsp;<em>Print<\/em> menu.<br><strong>WARNING!<\/strong> Insert SD card into SD card slot with SD card&#8217;s pins upwards.<\/p>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-d0a5ab03-f215-40dd-8846-f0395d0162b7\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE_P255__eng__Quickstart.pdf\">3DGence_DOUBLE_P255__eng__Quickstart<\/a><a href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_DOUBLE_P255__eng__Quickstart.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-d0a5ab03-f215-40dd-8846-f0395d0162b7\">Download<\/a><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">How to load the filament?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<ol class=\"wp-block-list\">\n<li>Check that the filament spool holder and guide system are correctly installed on the printer. The assembly of these elements is described in the &#8220;Quickstart&#8221; card attached to the printer.<\/li>\n\n\n\n<li>Make sure that there is no material installed on the filament spool holder you want to install the new material on. This also applies to the presence of filament in the guide system and in the extruder (not applicable to the first material installation). If the material is loaded, first use the option <em>Unload model material\/Unload support material<\/em> available in the printer menu.<\/li>\n\n\n\n<li>If there are no pieces of material on the holder or in the gudie system, you can continue loading the material. From the <em>MATERIALS<\/em> menu, select the <em>LOAD MODEL MATERIAL<\/em> option located under the TOOL 0 extruder or <em>LOAD SUPPORT MATERIAL<\/em> located under the TOOL 1 extruder. A filament loading assistant will be started, subsequent commands will be displayed and the user will be guided through the rest of the process.<\/li>\n\n\n\n<li>The first step of the assistant&#8217;s work is to choose the right temperature for loading the material. To make simpler, the suggested temperature for plasticizing particular thermoplastic materials is given on the screen. It is also possible to set the temperature manually using the &#8211; \/ + buttons in the lower right corner of the screen. After selecting the desired charging temperature, confirm with the <em>CONTINUE<\/em> button.<\/li>\n\n\n\n<li>Cut the filament tip at an angle of 45\u00b0, and then place the filament spool on the holder (fig. 1, point 1).<\/li>\n\n\n\n<li>Insert the end of the filament into the filament sensor input (fig. 1, point 2).<\/li>\n\n\n\n<li>After activating the sensor, the extruder motor will start. Push the filament so that its tip passes through the entire length of the guide system (fig. 1, point 3) up to the extruder (fig. 1, point 4). If the material has been inserted correctly, it will be intercepted by the extruder, which will be felt as a material draw and resistance when attempting to withdraw it.<\/li>\n\n\n\n<li>Once the nominal extrusion temperature of the material has been reached, the process will start automatically. The extruder will push the material through the short guide system (fig. 1, point 5) to the material heated up to the plasticizing temperature of the hotend.<\/li>\n\n\n\n<li>Observe the tip of the nozzle carefully. The device will control a short section of the filament.<\/li>\n\n\n\n<li>Confirm successful material loading with the <em>CONTINUE<\/em> button and remove the rest of the pressed material from the working table using tweezers.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"826\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_load_the_filament__1211.jpg\" alt=\"\" class=\"wp-image-71425\" style=\"width:auto;height:300px\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_load_the_filament__1211.jpg 1000w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_load_the_filament__1211-300x248.jpg 300w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_load_the_filament__1211-768x634.jpg 768w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_load_the_filament__1211-69x57.jpg 69w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_load_the_filament__1211-621x513.jpg 621w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_load_the_filament__1211-672x555.jpg 672w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_load_the_filament__1211-803x663.jpg 803w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-left has-gray-color has-text-color has-link-color wp-elements-7000897741470a608b05ada2b79ee37c\"><em>Fig. 1 Identification of the most important elements of the extrusion system:<br>&nbsp;1. Spool holder | 2. Filament sensor | 3. Long guide system<br>&nbsp;4. Extruder | 5.&nbsp;Short guide system | &nbsp;6. Dual hotend module<\/em><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">How to unload the filament?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<ol class=\"wp-block-list\">\n<li>From the<em> MATERIALS<\/em> menu, select the <em>UNLOAD MODEL MATERIAL<\/em> option located under the TOOL 0 extruder or <em>UNLOAD SUPPORT MATERIAL<\/em> located under the TOOL 1 extruder. The filament unload assistant will be started. The assistant, displaying next commands, will guide you through the rest of the process.<\/li>\n\n\n\n<li>Cut the material about 5 cm in front of the filament sensor input opening and remove the spool from the holder. Remember to keep the filament in a dry, unpainted place.<\/li>\n\n\n\n<li>After reaching the right temperature, the material unloading process will start automatically. Initially, the material will be extruded &#8211; it will facilitate the retraction of material in the next step.<\/li>\n\n\n\n<li>Remove the rest of the filament from the guide system and confirm the end of the assistant&#8217;s operation. Until the material is completely removed from the guide system, the extruder motor will rotate, making it easier to pull out, for example, residual material stretched out.<\/li>\n<\/ol>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">How to change the filament during printing process?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p>The printer makes it possible to change the material during printing. This option is designed for changing the material when it is finished or when you want to change the colour of the printed model from a certain height. This option is not recommended for multiple-material printouts (e.g. when the bottom of the model is made of ABS and the top of PLA). After unloading the previous material, the printer will store the loading temperature for the new material.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Press the <em>MATERIALS<\/em> key on the touch screen.<\/li>\n\n\n\n<li>Choose the <em>CHANGE MODEL MATERIAL<\/em> option for Tool 0 hotend or CHANGE SUPPORT MATERIAL option for Tool 1 hotend.<\/li>\n\n\n\n<li>Confirm the start of the material change manager operation by clicking on <em>CONTINUE<\/em>.<\/li>\n\n\n\n<li>The printer will start heating the hotend to the nominal extrusion temperature. A test section of the filament will be extruded and then, the material will be withdrawn from the extruder.<\/li>\n\n\n\n<li>Slide the end of the material out of the bowden tube manually and remove the spool from the holder.<\/li>\n\n\n\n<li>Cut the new filament end at the angle of 45<sup>o<\/sup> and place the spool with material on the holder.<\/li>\n\n\n\n<li>Slide the filament end into the input opening of the filament sensor.<\/li>\n\n\n\n<li>The extruder motor will start after activation of the filament sensor. Push the filament so that its tip passes through the entire length of the bowden tube up to the extruder.<\/li>\n\n\n\n<li>When the nominal material extrusion temperature is reached, the process will start automatically.<\/li>\n\n\n\n<li>Observe the nozzle tip carefully. The printer will perform a test-extrusion of a short section of the filament.<\/li>\n\n\n\n<li>Confirm successful loading of material with &#8220;<em>CONTINUE&#8221; <\/em>key and remove the remaining extruded material from the heatbed.<\/li>\n\n\n\n<li>The printer will restart the printing process automatically.<\/li>\n<\/ol>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">How to solve problems with loading\/unloading filaments?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p><strong>Case 1: The material does not exist in the printer&#8217;s memory (MATERIALS), although it is actually loaded to the printer.<\/strong><\/p>\n\n\n\n<p>Such a case may be caused by choosing the <em>Factory Reset <\/em>option without first unloading the material. Then only the <em>LOAD MODEL MATERIAL\/LOAD SUPPORT MATERIAL<\/em> option is available, even though the material is already installed. When you try to load the material automatically, the printer will display a message informing that the material must be unloaded manually.<\/p>\n\n\n\n<p>In such a case, unload the filament manually and load it again. In order to unload the material manually:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Make certain that the heatbed is empty.<\/li>\n\n\n\n<li>Activate the appropriate hotend from which you want to unload the filament <em>MENU \u2192 Activate Tool&nbsp;0\/Acticate Tool1<\/em><\/li>\n\n\n\n<li>Heat the hotend up to the nominal temperature (for example, 210\u00b0C for PLA): TUNE \u2192 Tool 0\/Tool 1 and using +\/- key set the temperature.<\/li>\n\n\n\n<li>Perform a test-extrusion of a filament section using the Extrude option in the MENU.<\/li>\n\n\n\n<li>Press the Retract key in the MENU in order to guide the filament end to the extruder. Pull the material gently at the input opening and remove the material from the bowden tube.<\/li>\n\n\n\n<li>After manual unloading, load the material again using the <em>LOAD MODEL MATERIAL\/LOAD SUPPORT MATERIAL <\/em>option<em>.<\/em><\/li>\n<\/ol>\n\n\n\n<p><strong>Case 2: Failure to load material.<\/strong><\/p>\n\n\n\n<p>The printer will automatically withdraw the material to the bowden tube. Slide the material out of the filament sensor and cut the material end at the angle of 45\u00b0 and repeat the material loading procedure.<\/p>\n\n\n\n<p><strong>Case 3: Failure to load the material due to blockage of the filament in the short bowden tube, behind the extruder.<\/strong><\/p>\n\n\n\n<p>If the printer can not withdraw the filament automatically, for example, due to blockage of the filament in the short bowden tube, and the filament has exceeded the encoder threshold, unload the material manually.<\/p>\n\n\n\n<p>Manual unloading of filament:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>If the material is in the hotend, heat the hotend up to the plasticization temperature of the given material and wait for the hotend to reach the preset temperature: TUNE \u2192 Tool 0\/Tool 1 and using +\/- key set the temperature.<\/li>\n\n\n\n<li>To loosen the extruder clamp:<br>a) loosen the knurled nuts (fig. 1, red colour),<br>b) pull the extruder clamp (fig. 1, green colour).<\/li>\n\n\n\n<li>Pull the material strongly at the filament sensor opening and slide the material out of the bowden tube.<\/li>\n\n\n\n<li>Cut the filament end at the angle of 45\u00b0 and repeat the filament loading procedure.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"484\" height=\"269\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1190.jpg\" alt=\"\" class=\"wp-image-71440\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1190.jpg 484w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1190-300x167.jpg 300w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1190-69x38.jpg 69w\" sizes=\"auto, (max-width: 484px) 100vw, 484px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-left has-gray-color has-text-color has-link-color wp-elements-741fcaa02e0b24c84ac0944df2d39245\"><em><em>Fig. 1&nbsp;Loosening the extruder clamp<\/em><\/em><\/p>\n\n\n\n<p>If the material is blocked so strongly that it is impossible to unload it manually and slide it out of the extruder and the filament sensor, the short bowden tube can be dismounted in order to remove the blockage. There are two bowden tubes for each extruder in the printer. The first, longer bowden tube made of Teflon connects the filament sensor with the extruder, while the second, shorter bowden tube connects the extruder with the hotend.<\/p>\n\n\n\n<p>In order to quickly dismount the short bowden tube:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Remove the front casing of the module (fig. 2) by pulling it towards to you.<\/li>\n\n\n\n<li>Slide out the C-shaped pipe connector lock (fig. 3, step 1).<\/li>\n\n\n\n<li>Press the pipe connector lock (fig. 3, step 2), simultaneously, slide the bowden tube out of the pipe connector opening (fig. 3, step 3).<\/li>\n\n\n\n<li>Push the filament down and then with a quick movement pull it out of the hotend.<br><strong>Warning!<\/strong> The hotend must be heated to the plasticizing temperature of the given filament.<\/li>\n\n\n\n<li>Confirm that there are no remains of material on the drive gear. Otherwise, clean the drive gear using a brush or tweezers.<\/li>\n\n\n\n<li>When inserting the short bowden tube back into the pipe connector opening, remember to slide the bowden tube until resistance is felt (about 2 cm).<\/li>\n\n\n\n<li>Install the C-shaped lock.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"500\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1191.jpg\" alt=\"\" class=\"wp-image-71436\" style=\"width:550px\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1191.jpg 1000w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1191-300x150.jpg 300w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1191-768x384.jpg 768w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1191-69x35.jpg 69w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1191-621x311.jpg 621w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1191-672x336.jpg 672w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-left has-gray-color has-text-color has-link-color wp-elements-247533b2492003a51bddae89879a57fc\"><em><em><em>Fig. 2&nbsp;Removing the module casing<\/em><\/em><\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"517\" height=\"345\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1192.jpg\" alt=\"\" class=\"wp-image-71432\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1192.jpg 517w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1192-300x200.jpg 300w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_solve_problems_with_loading-unloading_filaments__1192-69x46.jpg 69w\" sizes=\"auto, (max-width: 517px) 100vw, 517px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-left has-gray-color has-text-color has-link-color wp-elements-492b38c7bc4245d1b6e50715e55b6895\"><em><em><em><em>Fig. 3&nbsp;Sliding the bowden tube out<\/em><\/em><\/em><\/em><\/p>\n\n\n\n<p><strong>WARNING!&nbsp;<\/strong>Remember to tighten the knurled nuts after the all operations.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">What does Material T0\/T1 feed malfunction detected on the display mean?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p>This information means that the extrusion quality indicator value has exceeded the threshold value. In other words: the flow of the filament decreased below the set value (<em>Flow rate monitor<\/em>). The tangled filament, an irregular material diameter or the end of filament may be the reasons of occured the message. The appearance of this message does not interrupt the printing proces but pauses it. It allows the user to check what triggered the message, remove the cause and resume printing.<\/p>\n\n\n\n<p><strong>If the problem occurs:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Unload and load again the material using the <em>Change model material\/Change support material<\/em>&nbsp;option in the printer menu and then resume printing using the <em>Resume<\/em> option.<\/li>\n\n\n\n<li>If the <em>Change material&nbsp;<\/em>procedure is not completed successfully, you should follow the description in <em>FAQ: How to solve problems with loading\/unloading filaments?<\/em><\/li>\n<\/ol>\n\n\n\n<p>If the problem persists and points 1 and 2 do not help, check that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the printer referencing takes place at a proper height (User&#8217;s manual, chapter III, point 3.1),<\/li>\n\n\n\n<li>material has been loaded correctly and there are no factors that can hinder its movement,<\/li>\n\n\n\n<li>the material is not damp (otherwise, characteristic air bubbles occur on the filament during extrusion),<\/li>\n\n\n\n<li>the bowden tube is not mechanically damaged.<\/li>\n<\/ul>\n\n\n\n<p>If this error occurs repeatedly, replace the hotend with a new one and contact the 3DGence technical assistance department &nbsp;(overlap:&nbsp;<strong><em><a href=\"https:\/\/support.3dgence.com\/requests.html\">REPORT PROBLEM<\/a><\/em><\/strong>).<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">How to remove the model from the heatbed after printing?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p>When the printing process is completed, the cooling sequence will start automatically. The display will show the progress pie chart of the cooling process. When the printer reaches a safe temperature, the display will return to the main <em>MENU<\/em>.<\/p>\n\n\n\n<p><strong>ATTENTION: <\/strong>after finished printing, the <em>Skip Cooling<\/em> option is available in the printer&#8217;s menu. This option makes it possible to skip the cooling process. However, it may be used only by the users who have considerable experience in the printer operation. Make sure that the hotend is cooled and positioned at the X-axis zero position (maximally on the right) to prevent burn injuries.<\/p>\n\n\n\n<p>Remove the printout from the heatbed using a spatula delivered together with the printer. To do this, gently lever the printout on its sides. Do not use sharp corners of the spatula but only its flat edge. Do not remove the printout by force as it may cause damage to the heatbed. In case of problems when separating the printout from the heatbed, it is recommended that the heatbed should be heated and cooled down again. This process may be repeated and it is recommended for printouts with a large base surface. Always use the spatula to lever the printout.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_remove_the_model_from_the_heatbed_after_printing__1216.jpg\" alt=\"\" class=\"wp-image-71447\" style=\"border-radius:10px;width:auto;height:300px\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_remove_the_model_from_the_heatbed_after_printing__1216.jpg 1000w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_remove_the_model_from_the_heatbed_after_printing__1216-300x200.jpg 300w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_remove_the_model_from_the_heatbed_after_printing__1216-768x512.jpg 768w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_remove_the_model_from_the_heatbed_after_printing__1216-69x46.jpg 69w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_remove_the_model_from_the_heatbed_after_printing__1216-621x414.jpg 621w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_remove_the_model_from_the_heatbed_after_printing__1216-672x448.jpg 672w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_remove_the_model_from_the_heatbed_after_printing__1216-994x663.jpg 994w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p><strong>ATTENTION:<\/strong> Do not touch the heatbed surface with bare hands. Otherwise, the heatbed surface will be soiled and there will be problems with adhesion of next printouts to the heatbed surface. Use clean protective gloves.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">What software is intended for 3DGence DOUBLE P255?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p>The dedicated 3DGence Slicer software containing the ready-made print settings for dedicated materials has been prepared for 3DGence printers. The software is used for preparing machine codes &#8211; .gcode &#8211; from files describing spatial geometry in STL format. The manufacturer ensures full support concerning the use of the prepared printing profiles in the software and recommended printing materials.<br>The option for changing the print settings is available for advanced users. Due to the character of parameter modifications, the manufacturer does not guarantee the quality and repeatability of printouts prepared in this way.<\/p>\n\n\n\n<p>Download the software with the user manual from the website:<br><strong><a href=\"https:\/\/3dgence.com\/support\/\">https:\/\/3dgence.com\/support\/<\/a><\/strong><\/p>\n\n\n\n<p>At the first start of the program, the user will be asked for permission to automatically update the printing profiles. We recommend that this option should be enabled to get the best possible model quality. This option can be enabled or disabled at any time. Updates take place every time the program is started.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">What do the temperatures on the printer display mean?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p>At the bottom of the main menu, there are fields containing information on temperatures and status of the printout cooling fans.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"567\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_do_the_temperatures_on_the_printer_display_mean__1227.jpg\" alt=\"\" class=\"wp-image-71452\" style=\"width:auto;height:300px\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_do_the_temperatures_on_the_printer_display_mean__1227.jpg 1000w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_do_the_temperatures_on_the_printer_display_mean__1227-300x170.jpg 300w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_do_the_temperatures_on_the_printer_display_mean__1227-768x435.jpg 768w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_do_the_temperatures_on_the_printer_display_mean__1227-69x39.jpg 69w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_do_the_temperatures_on_the_printer_display_mean__1227-621x352.jpg 621w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_do_the_temperatures_on_the_printer_display_mean__1227-672x381.jpg 672w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p><strong>Tool 0<\/strong> \u2013 temperatures for extruder 0 hotend:<br>\u2022 preset temperature (at the top),<br>\u2022 current temperature (at the bottom).<br><strong>Tool 1<\/strong> \u2013 temperatures for extruder 1 hotend:<br>\u2022 preset temperature (at the top),<br>\u2022 current temperature (at the bottom).<br><strong>Heatbed<\/strong> \u2013 temperature of the printer&#8217;s heatbed:<br>\u2022 preset temperature (at the top),<br>\u2022 current temperature (at the bottom).<br><strong>Fan Speed<\/strong> \u2013 percentage of current power of printout cooling fans:<br>\u2022 preset power (at the top),<br>\u2022 current&nbsp;power (at the bottom).<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">What does the lighting of the heatbed mean?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p>3DGence DOUBLE P255 printer is equipped with LED backlight located under the printer&#8217;s upper plate. The LED backlight illuminates the printout during the printer operation and is also a form of signalling device.<br><strong>ATTENTION:<\/strong> The backlight colour indicates the heatbed temperature not the hotend temperature! The hotend temperature is shown only on the display.<\/p>\n\n\n\n<p><strong>GREEN COLOUR<\/strong> &#8211; safe temperature of the heatbed (below 40\u00b0C). After completed printing, the printout can be safely unloaded.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"217\" height=\"169\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_does_the_lighting_of_the_heatbed_mean__1162.jpg\" alt=\"\" class=\"wp-image-71468\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_does_the_lighting_of_the_heatbed_mean__1162.jpg 217w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_does_the_lighting_of_the_heatbed_mean__1162-69x54.jpg 69w\" sizes=\"auto, (max-width: 217px) 100vw, 217px\" \/><\/figure>\n\n\n\n<p><strong>RED COLOUR<\/strong> &#8211; heatbed temperature exceeds 40\u00b0C. Do not touch the heatbed \u2013 there is a risk of burns. After completed printing, do not remove the printout from the heatbed until the backlight turns green.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"167\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_does_the_lighting_of_the_heatbed_mean__1163.jpg\" alt=\"\" class=\"wp-image-71464\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_does_the_lighting_of_the_heatbed_mean__1163.jpg 215w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_does_the_lighting_of_the_heatbed_mean__1163-69x54.jpg 69w\" sizes=\"auto, (max-width: 215px) 100vw, 215px\" \/><\/figure>\n\n\n\n<p><strong>WHITE COLOUR<\/strong> &#8211; the printer is working. The heatbed is hot &#8211; do not touch it. There is a serious risk of burns<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"208\" height=\"167\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_does_the_lighting_of_the_heatbed_mean__1164.jpg\" alt=\"\" class=\"wp-image-71460\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_does_the_lighting_of_the_heatbed_mean__1164.jpg 208w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_does_the_lighting_of_the_heatbed_mean__1164-69x55.jpg 69w\" sizes=\"auto, (max-width: 208px) 100vw, 208px\" \/><\/figure>\n\n\n\n<p><strong>YELLOW COLOUR<\/strong> &#8211; failure of the heating devices. If the hotend has been installed correctly, immediately disconnect the printer from power supply and contact the 3DGence technical assistance department &nbsp;(overlap:&nbsp;<strong><em><a href=\"https:\/\/support.3dgence.com\/requests.html\">REPORT PROBLEM<\/a><\/em><\/strong>).<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"207\" height=\"168\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_does_the_lighting_of_the_heatbed_mean__1165.jpg\" alt=\"\" class=\"wp-image-71456\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_does_the_lighting_of_the_heatbed_mean__1165.jpg 207w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__What_does_the_lighting_of_the_heatbed_mean__1165-69x56.jpg 69w\" sizes=\"auto, (max-width: 207px) 100vw, 207px\" \/><\/figure>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">What to do if any problem with the printer occurs?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<ol class=\"wp-block-list\">\n<li>Report a problem with the device using the form available on the website www.3dgence.com\/support in <a href=\"https:\/\/support.3dgence.com\/request-form.html\"><em>Report problem<\/em><\/a> category.<\/li>\n\n\n\n<li>Wait for the initial diagnosis and response from 3DGence support.<\/li>\n\n\n\n<li>When 3DGence support has confirmed that the device has to be sent to the service, send the device within 10 working days to the following address:<\/li>\n\n\n\n<li>The necessary conditions for accepting the printer on the service repair are:<br>&#8211; registering the device at&nbsp;www.3dgence.com\/support&nbsp;and adding a proof of purchase during registration,<br>&#8211; decision of the 3DGence support department about the necessity of sending the device on the service repair,<br>&#8211; filling out the service request form received by e-mail and attachnig it to the package,<br>&#8211; sending to the address: support@3dgence.com information about sending the device on the service repair at least one day in advance.<\/li>\n\n\n\n<li>Sending a printer to the service is synonymous with&nbsp;reading and accepting the regulations included in the service request.<\/li>\n<\/ol>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">How to replace the hotends?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p>1. In the <em>ADVANCED<\/em> menu, choose the <em>HOTEND CHANGE<\/em> option and choose the hotend you want to change. You can choose T0 hotend (Model Material), T1 hotend (Support Material) or both hotends (Both Tools):<br>a) if the given hotend still contains filament, the filament unloading manager will be first started,<br>b) prepare a new hotend and enter the value of the Delta T temperature correction factor which is engraved on the hotend (if there is no engraved factor, enter the default value = 1)<br>c) wait until the hotend temperature drops below 50<sup>o<\/sup>C,<br>d) switch the printer off and disconnect the power lead.<\/p>\n\n\n\n<p>2. Put protective gloves on.<br><br>3. Remove the front casing of the module by pulling it towards you.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"660\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1361.jpg\" alt=\"\" class=\"wp-image-71485\" style=\"width:auto;height:300px\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1361.jpg 1000w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1361-300x198.jpg 300w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1361-768x507.jpg 768w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1361-69x46.jpg 69w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1361-621x410.jpg 621w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1361-672x444.jpg 672w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Disconnect the bowden tube from the hotend:<br>a) slide the C-shaped lock out (step 1),<br>b) press the connector lock (step 2) and simultaneously slide out the bowden tube (step 3).<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"635\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1363.jpg\" alt=\"\" class=\"wp-image-71481\" style=\"width:auto;height:300px\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1363.jpg 1000w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1363-300x191.jpg 300w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1363-768x488.jpg 768w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1363-69x44.jpg 69w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1363-621x394.jpg 621w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1363-672x427.jpg 672w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>5. With one hand, gently bend the stopper to the left (in the case of T0 hotend) or to the right (in the case of T1 hotend) \u2013 in figure below, marked in green. At the same time, press fully and hold the PUSH key (red colour) and push the hotend up while holding it from the bottom with your hand (yellow colour). Make sure that the hotend does not fall on the ceramic heatbed under its own weight.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"691\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1364.jpg\" alt=\"\" class=\"wp-image-71477\" style=\"width:auto;height:300px\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1364.jpg 1000w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1364-300x207.jpg 300w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1364-768x531.jpg 768w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1364-69x48.jpg 69w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1364-621x429.jpg 621w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1364-672x464.jpg 672w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1364-959x663.jpg 959w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>6. Take the previously prepared new hotend:<br>Gently bend the stopper and simultaneously press fully and hold the PUSH key. Insert the hotend into the clamping ring until resistance is felt and release the PUSH key and the stopper. When inserting the hotend, make sure it is set correctly \u2013 the contacts should be directed outwards and the horizontal groove should be directed towards the user. Next, slide the bowden tube into the hotend. Properly installed short bowden tube will be visible in the hole in the hotend guiding sleeve.<\/p>\n\n\n\n<p><strong>ATTENTION: <\/strong>Be especially careful when inserting the hotend. To avoid bending the contacts, the hotend must be kept in vertical position. If the contacts are damaged or the hotend is incorrectly installed, the &#8220;DEF&#8221; error (no signal from the temperature sensors) will be displayed in the temperature indication field after switching the printer on.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"819\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1362.jpg\" alt=\"\" class=\"wp-image-71473\" style=\"width:auto;height:300px\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1362.jpg 1000w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1362-300x246.jpg 300w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1362-768x629.jpg 768w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1362-69x57.jpg 69w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1362-621x509.jpg 621w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1362-672x550.jpg 672w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_replace_the_hotends__1362-810x663.jpg 810w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p><strong>ATTENTION: <\/strong>after each hotend change, perform the calibration of offsets along X,Y and Z axes again (chapter VIII, point 2.2). First perform the calibration of offset along Z axis and then along X and Y axes.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">When to calibrate the heatbed?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p>The calibration process is not required every time the printer is started &#8211; it is enough to carry it out every few dozen to several hundred hours of printing.<\/p>\n\n\n\n<p>Calibrate the heatbed if any of the below symptoms occur:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the printer is to be started for the first time,<\/li>\n\n\n\n<li>one or more corners or edges of the printout get unstuck or do not adhere to the heatbed,<\/li>\n\n\n\n<li>one or more corners or edges of the printout are pressed into the heatbed surface (the impression of transparency of a too thinly applied layer, eventually, skipping, clicking of the extruder motor, accumulation of excess material between the hotend passages),<\/li>\n\n\n\n<li>the heatbed surface was unintentionally lifted,<\/li>\n\n\n\n<li>large force has been applied, for example, when removing the printout, and there is a reasonable suspicion that the heatbed has been relocated,<\/li>\n\n\n\n<li>the first layer seems to be unevenly distributed &#8211; one edge is correct while the opposite one is crushed or does not adhere to the heatbed strongly enough.<\/li>\n<\/ul>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">How to clean the hotends?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p>Each time after completed printing, clean the hotends by removing the remaining molten\/burnt material that may be on the outside of the nozzle.<\/p>\n\n\n\n<p><strong>To do this:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the <em>TUNE <\/em>menu, set the heating temperature for the given hotend using +\/- keys. Choose <em>Tool 0 temp. <\/em>option for T0 hotend and <em>Tool 1 temp. <\/em>option for T1 hotend<em>.<\/em><\/li>\n\n\n\n<li>Ensure good access to the hotend using the <em>RISE HEATBED <\/em>or <em>LOWER HEATBED <\/em>option in the <em>MENU<\/em>. Press and hold the keys to move the heatbed smoothly up or down. Press the key once to move the heatbed at a short distance.<\/li>\n\n\n\n<li>Using a non-flammable material or tweezers, gently remove the remaining molten\/burnt material.<\/li>\n\n\n\n<li>After cleaning the hotend, switch the heating off <em>(TUNE \u2192 Tool 0 temp. \/ Tool 1 temp. \u2192 RESET<\/em>).<\/li>\n<\/ol>\n\n\n\n<p>3DGence DOUBLE P255 printer can also clean the hotends automatically by extruding a section of material. This function is particularly useful when the user has to change the material or remove the remains of old filament or if the hotend has not been used for a long time and is slightly clogged. The automatic hotend cleaning assistant is available during printing and in the idle mode.<\/p>\n\n\n\n<p><strong>Hotend cleaning assistant:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Choose <em>MATERIALS <\/em>and then <em>CLEAN NOZZLES <\/em>in the main menu.<\/li>\n\n\n\n<li>Specify the hotend to be cleaned \u2013 <em>MODEL MATERIAL <\/em>for T0,<em> SUPPORT MATERIAL <\/em>for T1<em> or BOTH TOOLS<\/em> for both hotends. Confirm the choice with <em>CONTINUE key.<\/em><\/li>\n\n\n\n<li>The process will start automatically.<\/li>\n\n\n\n<li>After completed process, remove the rest of the filament extruded from the hotend.<\/li>\n<\/ol>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">How to clean the heatbed?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p>Dirty or greasy heatbed may seriously hinder or make printing impossible. It is recommended that the heatbed should be cleaned before each new printout.<br>Clean the printer&#8217;s heabed by following the instructions below:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Set the printer&#8217;s heatbed in a position that makes it possible to clean the heatbed easily (<em>MENU \u2192 RISE HEATBED \/ LOWER HEATBED<\/em>).<\/li>\n\n\n\n<li>Switch off all heating elements of the printer and wait until they are cooled down completely.<\/li>\n\n\n\n<li>Switch the printer off using the main switch and disconnect the printer from the power source.<\/li>\n\n\n\n<li>Put protective gloves on.<\/li>\n\n\n\n<li>Remove any residual plastic from the heat bed surface using the spatula. Next, soak a cotton (non-synthetic) cloth with a solvent:<br>\u2022 10% spirit vinegar,<br>\u2022 acetone,<br>\u2022 nitro cleaner,<br>\u2022 extraction naphtha<br>or clean the heatbed using a sponge soaked in detergent.<br><br>When degreasing, pay special attention not to expose the printer components made of plastic and painted components to action of a solvent as it may damage them.<br><\/li>\n\n\n\n<li>Wait for the solvent to evaporate completely.<\/li>\n<\/ol>\n\n\n\n<p><strong>ATTENTION:<\/strong> There are OHS instructions on the packaging of the solvents. The instructions must be strictly observed &#8211; the solvent vapours may be harmful.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">Where is the latest version of the printer firmware?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<p>The latest printer firmware is in the FIRMWARE category: https:\/\/3dgence.com\/support\/<br>The FIRMWARE category is available after creating an account and registering the device.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"accordion__item-support\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"accordion__title-support\">How to change the heatbed in the printer?<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"accordion__content-support\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\n\n<ol class=\"wp-block-list\">\n<li>Switch the printer on and make certain that the heatbed temperature is lower than 30<sup>o<\/sup><\/li>\n\n\n\n<li>Lower the heatbed (<em>MENU \u2192 LOWER HEATBED<\/em>) so that you get free access to the heatbed from the top.<br><strong>ATTENTION: <\/strong>the heatbed downward movement by means of <em>LOWER HEATBED<\/em> option is unlimited! Take special care when using this option to prevent the collision of the heatbed with the printer&#8217;s lower plate.<\/li>\n\n\n\n<li>Switch the printer off and disconnect the power lead.<\/li>\n\n\n\n<li>Remove four metal clips fastening the ceramic surface by sliding them off (fig. 57, yellow colour, point 1). If it is difficult to remove the clips, use pliers.<\/li>\n\n\n\n<li>Gently raise the ceramic surface upright (fig. 1, red colour, point 2).<\/li>\n\n\n\n<li>Gently install a new, clean ceramic surface and fix it with clips.<\/li>\n\n\n\n<li>Clean the ceramic surface (FAQ<em>: &#8220;How to clean the heatbed?&#8221;<\/em>).<\/li>\n\n\n\n<li>Calibrate the heatbed: <em>Menu \u2192 Advanced \u2192 Heatbed scan.<\/em><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"645\" src=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_change_the_heatbed_in_the_printer__1410.jpg\" alt=\"\" class=\"wp-image-71490\" style=\"width:auto;height:300px\" srcset=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_change_the_heatbed_in_the_printer__1410.jpg 1000w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_change_the_heatbed_in_the_printer__1410-300x194.jpg 300w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_change_the_heatbed_in_the_printer__1410-768x495.jpg 768w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_change_the_heatbed_in_the_printer__1410-69x45.jpg 69w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_change_the_heatbed_in_the_printer__1410-621x401.jpg 621w, https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_photo__How_to_change_the_heatbed_in_the_printer__1410-672x433.jpg 672w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-left has-gray-color has-text-color has-link-color wp-elements-04fbe79c8303f4dac9959a9b0c4bd7d5\"><em><em><em><em><em>Fig. 1. Heatbed: 1. Clips | 2. Ceramic heatbed surface<\/em><\/em><\/em><\/em><\/em><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wlc-tabs-new-item\">\n<div class=\"wp-block-group tab-item-container is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div data-wp-context=\"{}\" data-wp-interactive=\"core\/query\" data-wp-key=\"2\" data-wp-router-region=\"query-2\" class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"guarantee-terms wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li data-wp-key=\"post-template-item-68636\" class=\"wp-block-post post-68636 guarantee type-guarantee status-publish hentry\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><DIV class=\"wp-block-button guarantee-terms__btn-name\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_Guarantee_terms_and-conditions.pdf\">Guarantee terms and conditions.pdf<\/a><\/DIV>\n\n<DIV class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_Guarantee_terms_and-conditions.pdf\">Download<\/a><\/DIV><\/div>\n\n<\/li><li data-wp-key=\"post-template-item-68635\" class=\"wp-block-post post-68635 guarantee type-guarantee status-publish hentry\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><DIV class=\"wp-block-button guarantee-terms__btn-name\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_Service_application.pdf\">Service application.pdf<\/a><\/DIV>\n\n<DIV class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/3dgence-druki.devel8.wlc.team\/wp-content\/uploads\/2025\/06\/3DGence_Service_application.pdf\">Download<\/a><\/DIV><\/div>\n\n<\/li><\/ul>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Manuals, firmware, software, FAQ, Useful terms, Guarantee terms and conditions<\/p>\n","protected":false},"featured_media":68129,"parent":0,"template":"","class_list":["post-68094","support-item","type-support-item","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - 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